AKINOLA OLUMUYIWA DOTUN

Achieved 95-98% SLA turnaround for POS deployments, retrievals, and support requests, significantly enhancing customer experience and service efficiency through efficient coordination.

Maintained 99%+ error-free asset documentation, reducing terminal discrepancies through disciplined inventory and record management.

Reduced merchant service downtime by 20-30% by coordinating rapid responses, executing first-level troubleshooting, and escalating unresolved cases within 15-30 minutes.

Delivered 100% on-time operational, deployment, and inventory reports with zero audit exceptions, ensuring compliance and supporting strategic decision-making.

Boosted customer satisfaction by reducing walk-in and merchant support escalations by 25-40% through proactive issue resolution and improved communication with key stakeholders.

Led resolution of 98% of escalated customer issues within 24 hours, significantly boosting client retention rates.

Deployed and supported over 200 POS terminals, ensuring seamless operational readiness and comprehensive client training.

Coordinated the reactivation of over 150 dormant terminals, directly recovering substantial lost revenue streams.

Supervised device management activities, achieving 100% uptime for supported clients through diligent maintenance.

Reduced system downtime by 40% through implementing proactive updates and continuous system monitoring.

Executed daily outbound sales efforts, consistently achieving 60+ calls/day and 10 lead conversions.

Exceeded monthly performance targets throughout a 3-month contract role, demonstrating rapid achievement and sales acumen.

Collaborated with management to refine sales approaches and customer engagement scripts, enhancing conversion effectiveness.

Generated over 200 qualified business leads within two months via targeted cold calls and LinkedIn outreach.

Secured 5 new B2B clients and provided critical support for executive pitches within the initial two months of engagement.

Developed and issued over 30 tailored proposals, significantly enhancing outbound pitch strategies for B2B engagement.

Consistently achieved 20+ new leads weekly and closed 5+ sales per week, exceeding monthly sales targets for 10 consecutive months.

Increased upsell conversion rates by 25% by effectively aligning client needs with tailored product offerings.

Guided over 100 clients through comprehensive onboarding and policy documentation processes, ensuring a smooth customer journey.

Developed and nurtured a recurring client pipeline through proactive relationship management and strategic engagement.